Shipping & Delivery Policy

Last updated: 09/27/26

Each original artwork is inspected and prepared in the Ellen Brown Arts studio before shipment. This policy explains processing times, packaging, insurance, tracking, delivery, and international shipping.

Processing Time

Ready-to-ship original artwork is generally prepared and handed to the carrier within 1 to 3 business days after payment clears. Business days exclude weekends and U.S. federal holidays. Any different processing time will be stated on the product page or communicated before the order is accepted.

Commissioned artwork follows the schedule in the signed commission agreement. Framing, varnish or fixative curing, conservation checks, severe weather, and carrier restrictions may require additional time.

If we cannot ship within the time promised, we will contact you with a revised date and the options required by applicable law, which may include agreeing to the delay or canceling the unshipped order for a refund.

Presentation and Protective Packaging

Before shipment, each original is personally inspected, signed, and documented. Unless the product listing states otherwise, the artwork is accompanied by a certificate of authenticity; a Field Note sharing part of the bird's natural history, behavior, or conservation story; and artwork care instructions.

Framed originals are placed in a black muslin dust bag and secured in a reinforced artwork-shipping box, with particular attention to the frame, glazing, and corners. Packaging methods may vary according to the size, weight, glazing, destination, and carrier requirements of the work.

Domestic Shipping Charges and Carriers

Domestic shipping: Shipping is included in the price of original artwork delivered to residential or business addresses in the 48 contiguous states and the District of Columbia. Available shipping destinations are shown at checkout.

Current carriers and services: We generally ship original artwork by USPS Ground Advantage, UPS Ground, or FedEx Home Delivery, selecting the service appropriate for the destination and artwork. These ground services typically take approximately 1–5 business days after the carrier accepts the package, depending on the destination. Carrier delivery estimates are not guaranteed. We will send tracking information when the artwork ships.

Please contact me for shipping rates to Alaska, Hawaii, U.S. territories, and U.S. military addresses.

Tracking and Signature

Tracking information for original artwork will be sent to the email address provided at checkout when the shipment is accepted by the carrier.

Signature policy: A signature confirming your artwork has been delivered is available on request. Please email ellen [at} ellenbrownarts.com before your artwork ships if you would like signature confirmation or want to discuss a secure delivery option.

If you may not be home, use the carrier's delivery-management options to request a hold at an authorized location, reschedule delivery, or choose another available option. You may also contact us before shipment at ellen [at] ellenbrownarts.com to discuss the safest practical delivery arrangement. Carrier options vary and cannot always be guaranteed.

Address Accuracy

Please review the shipping address carefully before completing checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after a label is created or a package enters the carrier's network. Additional costs caused by an incorrect or incomplete address may be charged to the customer to the extent permitted by law.

Carrier Delays

Tracking dates are estimates, not guarantees, unless a guaranteed service is expressly stated. Weather, holidays, customs, emergencies, and carrier disruptions may cause delays outside our control. We will assist with reasonable inquiries and claims but cannot control a carrier's operations.

If a Shipment Appears Lost

If tracking has stopped updating for three business days, or shows delivery but you cannot locate the package, contact ellen [at] ellenbrownarts.com promptly. Please also check with household members, neighbors, building staff, and the carrier and inspect any secure delivery area.

Ellen Brown Arts will open and manage an eligible carrier or insurance claim. Please cooperate with requests for information or documentation. If an insured shipment is confirmed lost and the original artwork cannot be replaced, you will receive a refund of the purchase price and any shipping charge you paid, or you may choose another resolution we offer. We remain responsible for delivery to the extent required by applicable law.

If Artwork Arrives Damaged

Do not discard the artwork, frame, glazing, dust bag, shipping box, cushioning, label, or other packing materials. Photograph the unopened exterior when possible, then photograph the damaged area, the full artwork, all sides of the box, the shipping label, and the interior packaging. Contact us within three days of delivery, or as soon as is reasonably possible, at ellen [at] ellenbrownarts.com. See the Returns, Damage & Refund Policy for the complete process and available remedies.

International Shipping

International collectors are invited to contact me before purchasing. Shipping availability, costs, insurance coverage, customs requirements, and applicable return rights vary by destination and will be confirmed before an international order is accepted.

International orders are prepared for cross-border transit and sent with tracking and insurance where those services are available. Available carriers, insurance limits, glazing choices, delivery times, and signature options vary by destination. We may decline or cancel an order if safe, insured delivery is not reasonably available; if so, any payment collected for the canceled order will be refunded.

Unless checkout expressly states otherwise, the collector is responsible for customs duties, import VAT or sales tax, brokerage charges, handling fees, and other amounts assessed by the destination country or carrier. These charges are not controlled by Ellen Brown Arts and are not included in the artwork price or shipping charge.

International delivery dates are estimates and may be extended by customs processing. The collector is responsible for providing any information reasonably required for customs clearance and for accepting delivery. If an order is refused, abandoned, or returned because fees were unpaid or delivery could not be completed, any refund will be determined after the artwork is safely returned and inspected, less nonrefundable shipping, customs, brokerage, or return costs where permitted by law. Mandatory consumer rights in the destination country are not limited by this policy.

Contact

Shipping questions may be sent to ellen [at] ellenbrownarts.com. Please include the order number when available.